{"id":1062,"date":"2019-12-18T22:14:06","date_gmt":"2019-12-19T03:14:06","guid":{"rendered":"https:\/\/www.shoptropicaledge.com\/?page_id=1062"},"modified":"2020-05-27T16:14:02","modified_gmt":"2020-05-27T21:14:02","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.shoptropicaledge.com\/en\/faq\/","title":{"rendered":"Preguntas Frecuentes"},"content":{"rendered":"\n<div class=\"slider-wrapper relative\" id=\"slider-1080478507\" >\n    <div class=\"slider slider-nav-circle slider-nav-large slider-nav-light slider-style-normal\"\n        data-flickity-options='{\n            \"cellAlign\": \"center\",\n            \"imagesLoaded\": true,\n            \"lazyLoad\": 1,\n            \"freeScroll\": false,\n            \"wrapAround\": true,\n            \"autoPlay\": false,\n            \"pauseAutoPlayOnHover\" : true,\n            \"prevNextButtons\": false,\n            \"contain\" : true,\n            \"adaptiveHeight\" : true,\n            \"dragThreshold\" : 10,\n            \"percentPosition\": true,\n            \"pageDots\": false,\n            \"rightToLeft\": false,\n            \"draggable\": false,\n            \"selectedAttraction\": 0.1,\n            \"parallax\" : 0,\n            \"friction\": 0.6        }'\n        >\n        \n\n\n  <div class=\"banner has-hover\" id=\"banner-1555610773\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <div class=\"bg fill bg-fill \"><\/div>\n                                    \n                    <\/div>\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-1458405514\" class=\"text-box banner-layer x10 md-x10 lg-x10 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text dark text-shadow-2\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\n<h3 class=\"uppercase\" style=\"text-align: center;\">FREQUENTLY<\/h3>\n<h3 class=\"uppercase\" style=\"text-align: center;\">ASKED QUESTIONS<\/h3>\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-1458405514 {\n  width: 60%;\n}\n#text-box-1458405514 .text {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-1458405514 {\n    width: 84%;\n  }\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1555610773 {\n  padding-top: 372px;\n  background-color: rgb(0,0,0);\n}\n#banner-1555610773 .bg.bg-loaded {\n  background-image: url(https:\/\/www.shoptropicaledge.com\/wp-content\/uploads\/2020\/05\/Tropical-edge-FONDO-2.png);\n}\n#banner-1555610773 .bg {\n  background-position: 53% 55%;\n}\n<\/style>\n  <\/div>\n\n\n\n     <\/div>\n\n     <div class=\"loading-spin dark large centered\"><\/div>\n\n     <\/div>\n\n\n<div class=\"row\"  id=\"row-801734882\">\n\n\n\t<div id=\"col-2045440438\" class=\"col small-12 large-12\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h1 class=\"section-title section-title-center\"><b><\/b><span class=\"section-title-main\" >FREQUENTLY ASKED QUESTIONS (FAQS)<\/span><b><\/b><\/h1><\/div>\n\n<div class=\"accordion faq\" rel=\"\">\n\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How can I contact you?<\/span><\/a><div class=\"accordion-inner\">\n\n<p><strong>You can contact us on the following email addresses:<\/strong> <\/p>\n<p><strong>General Inquiries: <\/strong> info@shoptropicaledge.com <br \/><strong>Collaborations: <\/strong> collabs@shoptropicaledge.com <br \/><strong>Other inquiries: <\/strong> customerservice@shoptropicaledge.com<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What are your customer service hours of operation?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Our hours of operations are Monday to Friday from<strong>10:00 a.m. a 6:30 p.m. EST<\/strong> <br \/>You can always reach us out via email <strong>Email, Whatsapp, Instagram y Facebook\u00a0<\/strong>One of our team members will respond to you within 24 hours, except on Panamanian holidays or the weekend.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How do I know my clothing size?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Each piece of clothing has its own size chart on the description section. If you are not sure how it will fit you, don\u2019t hesitate in contacting us at info@shoptropicaledge.com.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How do I measure myself?<\/span><\/a><div class=\"accordion-inner\">\n\n<p><img decoding=\"async\" class=\"size-full wp-image-453 aligncenter lazyload\" data-src=\"https:\/\/www.shoptropicaledge.com\/wp-content\/uploads\/2019\/08\/medidas.jpg\" alt=\"\" width=\"603\" height=\"343\" data-srcset=\"https:\/\/www.shoptropicaledge.com\/wp-content\/uploads\/2019\/08\/medidas.jpg 603w, https:\/\/www.shoptropicaledge.com\/wp-content\/uploads\/2019\/08\/medidas-510x290.jpg 510w\" data-sizes=\"(max-width: 603px) 100vw, 603px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 603px; --smush-placeholder-aspect-ratio: 603\/343;\" \/><\/p>\n<p>1. <strong>Chest:<\/strong> Measure the circumference of your chest. Place one end of the tape measure at the fullest part of your bust. Wrap it around your body under your armpits, before bringing the tape measure back to the front of the measurement.<\/p>\n<p>2. <strong>Waist:<\/strong> Measure the circumference of your waist. Use the tape to circle your body at your natural waistline, which is located above your belly button and below your rib cage. (If you bend to the side, the crease that forms is your natural waistline.)<\/p>\n<p>3. <strong>Hip: <\/strong>Measure the circumference of your hips. Start at one hip and wrap the tape measure around your butt, around the other hip, and back to where you started. Make sure the tape is over the largest part of your booty. Ensuring the measuring tape is level across your butt can be difficult, so we suggest you do it in front of a mirror.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>I want a size or an item that is not currently available.<\/span><\/a><div class=\"accordion-inner\">\n\n<p>In this case you can contact us at info@shoptropicaledge.com for us to update you on availability or to request a special order for you.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Do you ship internationally?<\/span><\/a><div class=\"accordion-inner\">\n\n<p><strong>Yes we do! <\/strong> <a href=\"https:\/\/www.shoptropicaledge.com\/en\/shipping-terms\/\">Here<\/a>, we explained you more about it!<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What is your return\/exchange policy for clothing?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>The customer will have a period of 10 days from receipt of the product to send SHOP TROPICAL EDGE any claim in relation to the product supplied.<\/p>\n<p>After that period, the client will consider the products as compliant. For more information continue <a href=\"https:\/\/www.shoptropicaledge.com\/en\/return-policy\/\">reading here<\/a> or send us your name and email in the form below.<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1051-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1051\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/1062#wpcf7-f1051-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1051\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1051-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"flex-row form-flat medium-flex-wrap\">\n\t<div class=\"flex-col flex-grow\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"nombre\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Complete Name\" value=\"\" type=\"text\" name=\"nombre\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"flex-col flex-grow\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your Email (required)\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"flex-col ml-half\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner button\" type=\"submit\" value=\"Send\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What is your return\/exchange policy for jewelry and accessories?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Jewelry and accessories (handbags, shawls, scarfs and others) cannot be returned. Sales for these products are final. Once the purchase is made, there are no exchanges. <\/p>\n<p>Any issues with an item must be raised via customerservice@shoptropicaledge.com within 48 hours of delivery, otherwise the sale is deemed final.<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1051-o2\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1051\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/1062#wpcf7-f1051-o2\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1051\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1051-o2\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"flex-row form-flat medium-flex-wrap\">\n\t<div class=\"flex-col flex-grow\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"nombre\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Complete Name\" value=\"\" type=\"text\" name=\"nombre\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"flex-col flex-grow\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your Email (required)\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"flex-col ml-half\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner button\" type=\"submit\" value=\"Send\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\n\n<\/div><\/div>\n\n<\/div>\n\t<div id=\"gap-1800364794\" class=\"gap-element clearfix\" style=\"display:block; 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