{"id":714,"date":"2019-09-03T16:00:36","date_gmt":"2019-09-03T21:00:36","guid":{"rendered":"https:\/\/www.shoptropicaledge.com\/?page_id=714"},"modified":"2020-07-27T19:36:41","modified_gmt":"2020-07-28T00:36:41","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/www.shoptropicaledge.com\/en\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\n<div class=\"slider-wrapper relative\" id=\"slider-1919616036\" >\n    <div class=\"slider slider-nav-circle slider-nav-large slider-nav-light slider-style-normal\"\n        data-flickity-options='{\n            \"cellAlign\": \"center\",\n            \"imagesLoaded\": true,\n            \"lazyLoad\": 1,\n            \"freeScroll\": false,\n            \"wrapAround\": true,\n            \"autoPlay\": false,\n            \"pauseAutoPlayOnHover\" : true,\n            \"prevNextButtons\": false,\n            \"contain\" : true,\n            \"adaptiveHeight\" : true,\n            \"dragThreshold\" : 10,\n            \"percentPosition\": true,\n            \"pageDots\": false,\n            \"rightToLeft\": false,\n            \"draggable\": false,\n            \"selectedAttraction\": 0.1,\n            \"parallax\" : 0,\n            \"friction\": 0.6        }'\n        >\n        \n\n\n  <div class=\"banner has-hover\" id=\"banner-1564114120\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <div class=\"bg fill bg-fill \"><\/div>\n                        <div class=\"overlay\"><\/div>            \n                    <\/div>\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-348694084\" class=\"text-box banner-layer x10 md-x10 lg-x10 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text dark text-shadow-2\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\n<h3 class=\"uppercase\" style=\"text-align: center;\">RETURN POLICY<\/h3>\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-348694084 {\n  width: 60%;\n}\n#text-box-348694084 .text {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-348694084 {\n    width: 84%;\n  }\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1564114120 {\n  padding-top: 372px;\n  background-color: rgb(0,0,0);\n}\n#banner-1564114120 .bg.bg-loaded {\n  background-image: url(https:\/\/www.shoptropicaledge.com\/wp-content\/uploads\/2020\/05\/Tropical-edge-FONDO-2.png);\n}\n#banner-1564114120 .overlay {\n  background-color: rgba(38, 49, 31, 0.5);\n}\n#banner-1564114120 .bg {\n  background-position: 55% 56%;\n}\n<\/style>\n  <\/div>\n\n\n\n     <\/div>\n\n     <div class=\"loading-spin dark large centered\"><\/div>\n\n     <\/div>\n\n\n<div class=\"row\"  id=\"row-1176181557\">\n\n\n\t<div id=\"col-208038321\" class=\"col small-12 large-12\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h1 class=\"section-title section-title-center\"><b><\/b><span class=\"section-title-main\" >RETURN POLICY<\/span><b><\/b><\/h1><\/div>\n\n<p>These policies are valid for www.shoptropicaledge.com Our main purpose is to fulfill all the expectations of our customers. It is understood that when buying any of our products the customer accepts the terms, conditions and return policies specified below.<\/p>\n<ul>\n<li>If after receiving the products the customer is not satisfied, www.shoptropicaledge.com allows the change of product by: Size, Color or Reference<\/li>\n<li>The customer will have a period of 10 days from receipt of the product to send SHOP TROPICAL EDGE any claim in relation to the product supplied. After that period, the client will consider the products as compliant.<\/li>\n<li>The claim must be made through this email\u00a0customerservice@shoptropicaledge.com or the<strong> following form<\/strong><br \/><br \/><br \/><\/li>\n<\/ul>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1261-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1261\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/714#wpcf7-f1261-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1261\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1261-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"flex-row form-flat medium-flex-wrap\">\n\t<div class=\"flex-col flex-grow\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"nombre\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Complete Name\" value=\"\" type=\"text\" name=\"nombre\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"flex-col flex-grow\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your Email (required)\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"flex-col flex-grow\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"textarea-129\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Message\" name=\"textarea-129\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"flex-col ml-half\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner button\" type=\"submit\" value=\"Send\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\n<p><br \/><br \/><br \/>Claims will be answered within a maximum period of 72 working hours.<\/p>\n<ul>\n<li>SHOP TROPICAL EDGE is not responsible and reserves the right to refuse possible returns in case of merchandise in poor condition due to misuse.<\/li>\n<li>The product must not be used or washed.<\/li>\n<li>The product must have all the labels on it, including any hanging label from the brand.<\/li>\n<li>The product marked as &#8220;SALE or DISCOUNT&#8221; cannot be returned.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p>* Jewelry and accessories (handbags, shawls, scarfs and others) cannot be returned. Sales for these products are final. Once the purchase is made, there are no exchanges. Any issues with an item must be raised via <a href=\"mailto:customerservice@tropicaledge.com\">customerservice@tropicaledge.com<\/a> within 48 hours of delivery, otherwise the sale is deemed final.<\/p>\n<p>* EmpapelArte pieces are personalized pieces, made to order, therefore, there is no return.<\/p>\n<ul>\n<li>SHOP TROPICAL EDGE will not assume any shipping costs related to any return or exchange.<\/li>\n<li>After 10 days of making the purchase, no refunds or exchanges will be made.<\/li>\n<li>In the store credit can only be used on our website www.shoptropicaledge.com<\/li>\n<li>To make effective the change of your product you must create an account in our online store and make use of your credit, which never expires.<\/li>\n<li>Refunds will be processed once the product has been received in our office and inspected.<\/li>\n<\/ul>\n<p><strong>GUARANTEE PROCESS<\/strong><\/p>\n<p>If within the first 10 days after the moment of receipt, the garment you purchased presents some quality problem or defect, and you have complied with the care and washing recommendations, you must make a request through <strong>this form<\/strong> on our website. This request will be answered within a maximum period of 72 working hours. SHOP TROPICAL EDGE will be responsible for making the product change and will assume the shipping costs. When shipping, it is necessary to send the product with all its labels and original packaging.<\/p>\n\t<div id=\"gap-1244851727\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1244851727 {\n  padding-top: 85px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-714","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return Policy &#8226; Shop Tropical Edge<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return Policy &#8226; 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